SHIPPING POLICY

Processing & Handling

We aim to get your statement pieces to you as quickly as possible.

  • All orders are processed within 2–4 business days.
  • Orders are not processed or shipped on weekends or Canadian statutory holidays.
  • Once your order has shipped, you will receive a confirmation email with a tracking number.

Domestic Shipping (Canada)

  • Carrier: UPS, Canada Post or similar trackable services.
  • Estimated delivery: 3–7 business days (varies by province).
  • Location: All domestic orders ship directly from Toronto, Ontario.

International Shipping

We currently offer international shipping to the United States and United Kingdom (other regions coming soon).

Region   Estimated Delivery Shipping Method
United States 1 - 4 Business Days Trackable Courier
UK  6 - 15 Business Days Trackable Courier
EU 5 - 15 business days  Trackable Courier

Please note: Delivery times are estimates and may vary due to carrier delays or customs processing.

Not Shipping to Your Country Yet?

We're working to expand international shipping. In the meantime, you have two options:

  • Option 1: Ship to a Friend or Family Member. If you have someone in the available countries, we can ship to their address and they can forward it to you.
  • Option 2: Use a Package Forwarding Service. You can use a third-party package forwarding service to receive your order and ship it internationally. Please confirm with the service that they handle jewelry deliveries before placing your order.

Important: ỌKỤ is not responsible for packages once they've been delivered to a third-party forwarding address. Any customs fees, import duties, or shipping delays from the forwarding service are the customer's responsibility.

Customs, Duties & Taxes

ỌKỤ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Since we ship from Canada, customers outside of Canada should be prepared to pay local VAT or import duties upon arrival.

Tracking Your Order

You can track the journey of your ỌKỤ pieces through the tracking link. Please allow 24–48 hours for your tracking number to become active in the carrier's system.

Delivery Issues

  • Incorrect Address: We are not responsible for orders shipped to an incorrect address provided by the customer. Please double-check your shipping details at checkout. 
    • You can change your delivery address within 24 hours of placing an order by sending us an email at help@wearoku.com with the updated address and your order number.
  • Lost or Damaged Items: If your package is lost or arrives damaged, please contact us at help@wearoku.com within 48 hours of the delivery date so we can assist you with a carrier claim.

Please note

We do not deliver to PO box addresses, thank you for understanding!