Privacy policy

Last updated: March 12, 2026

This Privacy Policy describes how ỌKỤ (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.wearoku.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

 

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

2. How We Collect and Use Your Personal Information

To provide our jewelry and services, we collect personal information from a variety of sources. The information we collect varies depending on how you interact with us.

Information We Collect Directly from You:

  • Contact details: Including your name, address, phone number, and email.
  • Order information: Including billing address, shipping address, payment confirmation, and phone number (required for delivery coordination).
  • Account information: Including your username, password, and security questions.
  • Shopping information: Including items you view, items in your cart, or pieces you have added to a wishlist.
  • Customer support information: Information you choose to include in communications with us, for example, via email at help@wearoku.com.

Information We Collect about Your Usage: We automatically collect "Usage Data" through cookies and pixels. This includes device information, browser type, your IP address, and how you interact with our jewelry collections.

Information We Obtain from Third Parties: We receive information from vendors who support our store, such as Shopify and our payment processors (e.g., Shop Pay).

3. How We Use Your Personal Information

  • Fulfilling Orders: To process payments, arrange shipping for your jewelry, and facilitate returns/exchanges.
  • Marketing: With your consent, we may send promotional emails about new drops or events. You can opt-out at any time.
  • Security: To detect and prevent fraudulent transactions, protecting both our business and your payment data.

4. Cookies

We use cookies to power our site, remember your preferences, and understand our traffic. You can manage cookie settings in your browser, though some features of the Site may not function properly if cookies are disabled.

5. Disclosure of Personal Information

We do not sell your personal information. We disclose information only to:

  • Service Providers: Such as shipping carriers (e.g., Canada Post, UPS, Chit Chats) and payment gateways.
  • Legal Compliance: When required by Canadian law or to respond to valid legal requests.

6. Your Rights (Canada/PIPEDA)

As a Canadian resident, you have specific rights regarding your data:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Correction: You may request that we update or correct inaccurate information.
  • Right to Withdraw Consent: You may withdraw your consent for marketing at any time.

7. Security and Retention

We maintain industry-standard security measures to protect your data. However, no transmission over the internet is 100% secure. We retain your information only as long as necessary to fulfill your orders or comply with tax and legal obligations in Ontario.

8. International Data Transfers

While we are based in Canada, our store is hosted by Shopify. This means your data may be processed and stored in the United States or other jurisdictions. We ensure all service providers adhere to strict data protection standards.

9. Children's Data

Our Services are not intended for children. We do not knowingly collect information from individuals under the age of majority.

10. Contact

If you have questions about our privacy practices, or if you would like to exercise your rights, please contact us:

Email: help@wearoku.com

Location: Toronto, ON, Canada